Technical Authoring Services
Whether selling, training, using or supporting your products or services, end-users of your content need relevant assistance to help them succeed. How do you ensure they get what they require from the documentation and training you provide and, in doing so, maintain customer satisfaction and brand loyalty? For example:
- Training materials for the sales team to help them quickly understand the benefits of new products and services and to present them to prospective customers
- Documentation, help and training to enable your customers to make effective use of your products or services and, as a result, reduce your downstream support costs
- Support information to allow customers and employees to troubleshoot and resolve issues as quickly as possible, keeping support costs down and maintaining customer satisfaction
Lionbridge can transform your content into high-impact, cost-effective documentation and training materials.
Our award-winning content development professionals will work with your SMEs (Subject Matter Experts) to leverage your existing content assets and to create new content to build documentation and training that is appropriate for your different audiences. Lionbridge has:
- Technical communicators with the writing skills and domain knowledge to create content that meets the language requirements of your specific industry
- Learning professionals with the understanding and creativity to take your instructional brief or legacy material and transform it into effective learning content
- Creative and technical designers with the ability to craft rich media environments in which you can present informational and learning content in a compelling and engaging manner
- Technical experts in the latest publishing technologies and standards to support the cross-media publishing of your content while meeting any requirements for compliance to your industry’s standards
- Global design experts to ensure that the content we produce can be cost-effectively made multilingual and support your global markets
Our Product Documentation and Training solutions comprise: